FAQ
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Hosting plans
Starter supports 3 websites with 30 GB SSD and weekly backups — good for personal sites. Business supports 10 websites with 60 GB SSD, daily backups and free migration — best for growing businesses. Ultimate supports unlimited websites (subject to fair use — see our Acceptable Use Policy), 120 GB NVMe, daily restore points and a dedicated IP. Backups are provided as a courtesy and are not a substitute for your own independent backups — see our Terms.
Yes, cPanel is included on all web hosting plans at no extra cost.
Yes. All hosting plans include a 1-click WordPress installer through cPanel. We also offer a dedicated WordPress Hosting plan optimized for WordPress performance.
Yes. We offer a 30-day money-back guarantee on all hosting plans. Contact support within 30 days of purchase if you are not satisfied.
Yes, you can upgrade from Starter to Business or Business to Ultimate at any time from the client area. The price difference is prorated.
VPS & servers
VPS (Virtual Private Server) uses shared CPU resources with KVM isolation — good for most applications. VDS (Virtual Dedicated Server) gives you dedicated CPU cores for more consistent performance under load, even when neighbouring servers are busy.
Yes. All KVM VPS and VDS plans include full root access and SSH. You can install any legal software and configure your server as needed, subject to our Acceptable Use Policy (no DDoS tools, unauthorized crypto mining, or malware).
We support Ubuntu, Debian, CentOS, AlmaLinux, Fedora and Windows Server (on Windows VPS plans). Other distributions may be available on request.
Yes. Network-layer DDoS protection is included on all VPS, VDS and dedicated server plans at no extra charge. Note: downtime caused by a DDoS attack targeting your specific service is excluded from our SLA's uptime guarantee — see our SLA.
Billing & payments
We accept UPI, credit/debit cards, net banking and IMPS. All payments are processed in INR.
Yes. Hoststack is GST registered and all invoices include GST details for business expense claims.
Both options are available. Annual billing saves up to 20% compared to monthly pricing.
We send payment reminder emails before and after the due date. Services are suspended after a grace period, but your data is retained for a further period before deletion. Contact support promptly if you have a billing issue.
Migration & support
Yes, free migration is included on Business and Ultimate hosting plans. Our team moves your files, database, email accounts and helps with DNS. Starter plan migrations are available at a small service fee.
Most migrations complete within 24 hours. Complex multi-site migrations may take up to 48 hours.
Support is available 10AM – 8PM IST, every day via WhatsApp, Discord, email and ticket system. Our statutory Grievance Officer has separate hours (10AM – 6PM IST, Monday to Friday) — see our Grievance Redressal page.
Yes. Our team can guide you through pointing your domain nameservers to Hoststack and setting up DNS records for email, subdomains and third-party services.
Hoststack does not run a mandatory KYC program — most customers are never asked for ID. In specific cases (suspected payment fraud, chargeback disputes, or abuse investigations) we may ask you to verify your identity. See our Identity Verification & KYC Policy for full details.
EU/EEA customers have GDPR data subject rights, including the right to access, correct, delete and export your data. We use Standard Contractual Clauses for any cross-border data transfer. Contact our Data Protection Officer at [email protected] — see our GDPR Compliance page for full details.
Each service tier carries its own uptime commitment (99.9% for shared hosting, VPS, VDS, Windows VPS and email; 99.5% for game servers; 99.99% for core network infrastructure). If we miss that target in a given month, you're eligible for a service credit on a sliding scale, up to 100% of that month's fee for severe outages. See our SLA for the full uptime and credit schedule.
Yes. Minor first-time violations of our Acceptable Use Policy typically get a warning and a chance to fix the issue. Severe violations — active abuse, security threats to other customers, or illegal content — can result in immediate suspension without prior notice. See our Acceptable Use Policy for the full enforcement process.
Still have a question?
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